But it’s not just Salesforce putting forward new candidates as replacements. However, while it seems Salesforce has a few other options up its sleeve, it looks as though the same levels of integration won’t be possible – at least from a single platform.
SALESFORCE SIDEBAR FOR MAC OUTLOOK SOFTWARE
At all.įrom the outside looking in, businesses that have relied on Salesforce For Outlook software to automate the way in which they capture, record, information will be at a severe disadvantage when the extended support ends. In addition, come December (date still TBA) the Salesforce Side Panel will no longer connect – meaning that sales teams won’t be able to access their Salesforce records from Outlook or use any of the features. While ‘Unresolved Items’ can be accessed using other products – namely Einstein Activity Capture, Lightning Sync, and Email to Salesforce – they won’t sync in Salesforce For Outlook anymore.
SALESFORCE SIDEBAR FOR MAC OUTLOOK PLUS
Plus any configurations created will be lost meaning Salesforce admins won’t be able access, create, or edit those. Post-retirement, as well as users, Salesforce admins won’t be able to use, update, or even access any of Salesforce for Outlook’s features, settings, or assignments.Īnd while there won’t be any adverse impact on customer details, tasks, events, or email data, Salesforce for Outlook will no longer be able to sync any of this information to Microsoft Outlook. “This change applies to Lightning Experience and Salesforce Classic in Contact Manager, Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.”
Let’s take a look at where things are headed, then explore Salesforce For Outlook alternatives.Īccording to the Salesforce website, Salesforce For Outlook’s retirement will impact several areas of the SaaS platform. While this development has been on deck for some time – since the end of 2019, when Salesforce reduced support for the tool to maintenance-only for existing users – we’re now living in a very different world one where there’s an even greater reliance on the use of digital platforms for sales and marketing efforts.īut what does this actually mean for users? Will the same functionality be available? Which features will be affected? Are there alternatives in the pipeline? When Microsoft discontinues its extended support services for Internet Explorer 11 in December 2020, Salesforce For Outlook will be formally retired too.
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